Troubleshooting: Member Login and Profile Update

Clear your browser’s cache.

For instructions, click here and locate the steps for your browser.

What is the cache, and why do I need to clear it?

In certain situations, a browser may mistakenly attempt to use “cached” or stored information, when it should request new information from the server. This may cause the browser to generate an error message. The solution is to clear this cached information from your browser and essentially force it to request new information from the server.

What happens when I clear my cache?

After you clear your cache, you may need to re-enter some usernames and passwords that were previously saved using a “remember me” type check box. Usernames and passwords do not change, but you may need to re-enter them.

Ensure that you are using the most current version of Chrome, Firefox, Edge, Internet Explorer, or Safari, with their default settings.

Why? Our website and database features are designed for and tested with the most recent versions of the major browsers – Chrome, Firefox, Edge, Internet Explorer, and Safari – using their default settings.

• Google Chrome
  • To download the most current version of Chrome, click here.
  • To reset Chrome settings to default: click here.
• Firefox
  • To download the current version of Firefox, click here.
  • To reset Firefox settings to default, click here.
• Edge
  • To download the most current version of Edge, click here.
  • To reset Edge settings to default, click here. (Resetting the Edge browser can be complicated. You may prefer to use a different browser instead.)
• Internet Explorer
  • To download the most current version of Internet Explorer, click here.
  • To reset Internet Explorer settings to default, click here.
• Safari
  • To update or reinstall Safari or your desktop or laptop, click here.
  • To reset Safari settings to default, click here.

Enable third-party cookies.

What are third-party cookies, and why do I need to enable them?

Cookies are used to store information. Without the use of cookies, our site can’t tell whether or not you should have access to the page you’re trying to see. It can’t tell if you have logged in, and if you aren’t, it can’t send you to the login page to do so. Login functionality, profile updates, and event registrations on our website are considered by your browser to be “third-party” features, and the cookies these features enable are seen as “third-party cookies.” If third-party cookies are disabled in your browser, pages on our site that require login can’t display the information you’re looking for, and the result is that you encounter an error.

How do I enable third party cookies in my browser?

• Google Chrome
• Firefox
• Edge
  • In Edge, click 3 horizontal dots on the browser toolbar, at the right
  • Click the 3 vertical bars on the browser toolbar, at the left
  • Click “Site Permissions”, then “Cookies and site data”
  • De-select “Block third-party cookies”
• Internet Explorer – In Step 5, use [*].tnpharm.org
• Safari (desktop/laptop)
• Safari (mobile device)